Shipping and delivery information
by MAKENA
1. Shipping methods
We ship our products in two different ways, which are indicated on the respective product page:
1.1 Own inventory
Items that are in our own warehouse are shipped directly by us from Maulbronn.
1.2 Dropshipping
Items that are delivered via dropshipping are shipped directly to you by our contractually bound supplier. In this case, shipping does not take place from our address, but directly from the supplier. Nevertheless, your purchase agreement is concluded exclusively with us, MAKENA.
2. Delivery area
We deliver exclusively within Germany. Shipping to other countries is currently not possible.
3. Delivery times
Delivery times vary depending on the shipping method and product:
Shipping method Delivery time (within Germany)
Own inventory 2–4 business days
Dropshipping 5–14 business days
You can find the applicable delivery time for your ordered product on the respective product page as well as in your order confirmation.
4. Shipping costs
The shipping costs will be displayed to you in the shopping cart or at checkout before completing the order and depend on the selected shipping method and product.
5. Delivery
Delivery takes place to the delivery address you provided when placing the order.
6. Unavailability / Delivery delay
If an ordered product is not available, we will inform you immediately and, if applicable, suggest an alternative delivery time or partial delivery. If delivery is permanently not possible, we will refund the amounts already paid immediately.
7. Shipment tracking
If available, you will receive a shipping confirmation with a tracking number after shipping, allowing you to track the status of your delivery. This applies to both our own inventory and dropshipping items, provided that the supplier provides shipment tracking.
8. Transfer of risk
For consumers, the risk of accidental loss or deterioration of the sold item passes to the consumer only upon delivery of the goods to the consumer or a person designated by the consumer. This applies regardless of whether the shipping is carried out by us or by a dropshipping supplier.
9. Damage upon delivery
If you notice external damage to the package upon receipt of the goods, we recommend that you report this to the delivery person and document the damage if necessary (e.g. by taking photos). Please contact us immediately at:
Ndeumou Patrick Arsene (MAKENA)
Mühlackerstraße 8
75433 Maulbronn
Tel: +49 176 87376379
Email: ndeupat@hotmail.com
We will work together with the shipping service provider to find a solution.